Impact & Results
The redesign of the performance recognition process and the development of new HR tools significantly improved employee engagement and streamlined internal processes. The My Insights tool transformed a 40-year-old performance review system into a modern, continuous feedback process, achieving an 85% employee satisfaction score and earning the Intel Achievement Award in 2020. Additionally, the executive feedback tool replaced outdated email and Excel methods with a mobile-first solution, enhancing efficiency and usability for leadership promotions.
Problem Statement
HR faced challenges with outdated performance recognition practices and inefficient tools for talent management and promotion voting. The existing processes, some dating back 40 years, were cumbersome and did not support modern, continuous feedback or effective talent management.
Process & Approach
I inherited the performance recognition redesign project and continued its development by conducting user testing, iterating on designs, and collaborating with executive leadership and engineering teams. Following this, I designed a UI for talent succession planning and a streamlined tool for collecting and voting on leadership promotions. Throughout these projects, I employed various UX methods, including journey mapping, interactive prototyping, and user feedback, to ensure that the new tools met the needs of employees and executives while achieving high engagement and satisfaction.
Tools & Methods
Paper
Post-it Notes
Draw.io
Adobe Creative Suite
Axure
Qualtics
PowerPoint
Conducted workshops for mapping touchpoints, activities, interdependencies for both current state and future state
Transferred into Draw.io for digital handoff
Adobe products for creation of all visual assets
Axure for creation of interactive prototypes for user testing
Qualtrics for the creation of nomination tool used by executives
PowerPoint for presenting results in various forums and stakeholders