Impact & Results
Results led to specific and targeted feature enhancements and projects tailored to improve scores. Including, but not limited to, shortening the time-to-standup by reducing governance requirements, and the creation of an AI Assistant for improving productivity.
Problem Statement
There was a critical need to determine whether internal software engineers were reaching their desired levels of productivity and efficiency, and whether their experience with internal development tools was empowering or hindering their work. Although NPV was initially requested as the measurement approach, a more tailored Developer Experience Assessment was recommended instead, using frameworks like ISO-9241-11 and Google HEART. By interviewing diverse users across the company and gathering specific measurements, the assessment established baseline metrics, identified key improvement areas, and guided the team toward more effective, targeted enhancements.
Process & Approach
I created and conducted a tailored Developer Experience Assessment using frameworks like ISO-9241-11 and Google HEART, establishing baseline metrics and identifying key improvement areas. Interviewing diverse users of the internal platform across the company, I gathered specific measurements to compile a cohesive report that guided the team toward targeted enhancements.
Tools & Methods
ISO-9241-11 Google HEART
Developer Experience Framework
GitHub
Miro
Adobe creative suite
Dovetail
Excel
PowerPoint
Created a custom Assessment leveraging UX industry standards that would fit the testing of an internal developer experience
Created testing repos for proprietary enterprise GitHub testing
Tracked flows, research, project details in Miro
Adobe for visual assets
Dovetail for all research details to extract all insights
Excel for data calculations
PowerPoint for presenting results in various forums and stakeholders